#Quicksupport ios upgrade#

Under Apps > App Catalog, select the TeamViewer QuickSupport app. Dismiss the displayed message and the App Store Search dialog. Find the TeamViewer QuickSupport app in the search results. Using the app's toolbar and settings, agents can support customers using various features. In the Application Name field, enter teamviewer. Reboot / Reboot in Safe Mode - Reboot the customer's computer without disconnecting the session by tapping the Tools icon then selecting Reboot or Reboot in Safe Mode(Windows only).Send the 'Ctrl-Alt-Del' command to the customer's computer by tapping the Tools icon in the active session toolbar (Windows only).View and modify unattended support computers by tapping the Unattended icon.Retrieve diagnostic reports about the customer's computer (and email them) by tapping the Diagnostics icon.Chat with the customer by tapping the Chat icon.Create session notes about the session by tapping the Notes icon.Stop and re-start screen sharing with the customer's computer by tapping the Screen icon in the active session toolbar.

#Quicksupport ios upgrade#

Upgrade to Run as a Service - Tap the Tools icon then select Upgrade to Run as a Service to prompt the GoToAssist Customer desktop application on the customer's computer to run as a Windows service (rather than the 'non-service' application) to access more features (Windows only). iPhone iPad Secure real-time remote support from your IT technician Easily enable IT to provide secure remote support to your devices while you are at your device or computer.Use Cases: Share your complete screen live to a technician. You can even mirror your screen to any other iPad or iPhone TeamViewer provides easy, fast, and secure remote access and is already used on more than 1.8 billion devices worldwide.

Set Up Unattended Support - Tap the Tools icon then select Set Up Unattended Support to begin setting up unattended access on a customer's computer while in an attended support session (Windows only).Īgents can configure various settings within the iOS app by tapping the Settings icon on their iOS device.Īgents can configure the following settings. Get support for your iPhone and iPad from any computer.

(a) View Gesture Guide - Displays images and instructions for all in-app gestures to navigate within the app. Additionally, you can configure the option to 'Show Gesture Guide when starting new sessions' by enabling the check box. To pin Quick Assist to your taskbar so you can quickly get back to it, after Quick Assist is open, right-click (or press and hold) the icon on your taskbar > Pin to taskbar.